Promise Healthcare is looking for that special someone who can join our team and provide exceptional customer service as one of our virtual call center representatives.
Can you put our patients first with every interaction and do you have the ability to retain and recall important information? Can you communicate with compassion and understanding in English and Spanish?
If this describes you we would like to hear from you.
Note: You must be bilingual in Spanish and English for this position. Preferred states of residence are AZ, IL, WI, NC, MT, SD, WA, and WI
Due to the patients we serve, bi-lingual in Spanish is required.
Qualifications:
EDUCATIONAL REQUIREMENTS
Highschool Diploma or GED, or Associate's Degree in Related Field or Experience in Lieu of Education - Three (3) years of experience in an office/customer service environment is an acceptable substitution for an Associate's Degree
CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1) year of start date in position.
EXPERIENCE REQUIREMENTS
Previous public contact position, basic computer skills
ADDITIONAL REQUIREMENTS
- Successful completion of medical terminology course
- Reliable internet service
- Bilingual in Spanish required
SKILLS AND KNOWLEDGE
Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
Essential Functions:
- Performs administrative duties that include registration and scheduling and working closely with patients in a way that supports the culture of Promise Healthcare.
- Interacts and communicates with internal and external customers to enhance the customer experience
- Collects and enters demographic, clinical, billing and insurance information from patients or responsible parties to facilitate a seamless customer experience.
- Schedules patients following established policies and procedures to ensure accuracy.
- Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/department needs.
- Observes legal and ethical guidelines to safeguard the confidentiality of our patients.
- Competent in the telephone system takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner. Distributes all messages according to practice communication standards.
- Serves as a role model by conducting themself in a responsible, professional manner.
- Manage all incoming patient care requests related to in-basket activities, work queue activity, and incoming telephone calls.
- Proficient with insurance. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Flexible with last-minute assignment changes
- Acting in the remote capacity requires the ability to work independently.
- May be asked to work weekends/holidays if necessary (this would be a minimum requirement & on rotation)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Effective September 20, 2021, the COVID-19 vaccine is required for all new Promise Healthcare team members. Requests for medical or religious exemption will be permitted. With an approved exemption, healthcare workers must do weekly testing and verify a negative COVID-19 test.
