Senior Operations Manager UPS Healthcare (Eindhoven)
Are you ready to lead our Cold Chain Services for UPS Healthcare in West-Europe?An essential component of our Healthcare business, involving products in transit and in process, whilst keeping the products - and your head - cool?
Temperature-sensitive products rely on cold chain management for product efficacy, product safety, and adherence to relevant regulatory requirements. Products requiring cold chain solutions include pharmaceuticals, vaccines, biologics, lab samples, diagnostic materials, chemicals.
In the role of Healthcare Cold Chain Operations Manager you will be asked to monitor volumes for respective clients and ensure client contract compliance for all customers. You will develop operational goals and plans, monitor and communicate operations performance against plan, monitor margins, act as liaison with customers, set priorities, and coordinate with various functions to improve efficiency.
What you’ll do
- Lead your team to ensure operational success and customer satisfaction;
- Review Volume and Productivity Indicators: developing operational plans to define and communicate new operating processes and compliance standards (e.g. returns, shipments, receipts, etc.);
- Review Financial Expectations: reviewing monthly financial performance with the District Manager to develop financial plans and forecasts and verifying customer expectations by delegating and prioritizing workloads to ensure customer deadlines and contract requirements are met;
- Provide Performance and Systems Reporting: managing the development of operation and account specific metrics to provide timely and accurate information on performance standards and the implementation of corrective action plans to address deficient performance areas from and improve productivity;
- Organize the team incl. supervisors and hourly employees to maximize unity of purpose;
- People Management: managing resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures and identifying individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
- Budget Management: managing financial resources required to meet goals
- Supply Chain Management: integrating a broad knowledge of supply chains within customer organizations to solve complex customer problems; developing strategies to meet the customer’s supply chain needs.
- Your main work location will be in Eindhoven, but you will be asked to travel to Venlo/Roermond occasionally when required.
What you’ll get
- Competitive salary;
- Excellent benefits package including, company car, company pension, holiday pay, discounts at major retailers;
- Industry-leading training;
- Excellent career and advancement opportunities thanks to our ‘promotion from within policy’.
What you’ll need
- Education: At least a bachelor or master, preferably in business or supply chain management;
- A minimum of 5-8 years of experience in Logistic Industry, preferable in different roles;
- Knowledge of Pharma Logistics with focus on GDP and GMP is a benefit;
- Thorough knowledge of international transportation warehousing, warehouse management Systems, inventory management and custom regulations;
- Fluently speaking and writing English language;
- Solid financial knowledge and understanding;
- Management skills;
- Strong communication skills;
- Flexible attitude
How we recruit
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Job Type: Full-time
Salary: From €4,932.00 per month
Work Location: In person
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