We are looking for an enthusiastic person to join our team at Easirent Dublin Team to help with our call centre & Branch Support.
At Easirent, we look after our people so they can look after our customers. We will ensure you have everything you need to be a great agent, with comprehensive training, supportive team structures and great employee engagement programmes.
The role requires excellent listening and communication skills, an ability to empathise with our customers and a focus on delivering the best outcome for them.
We promote from within and will offer you fantastic career opportunities throughout our organisation. We offer great in-house training and opportunities to work on our sales desk which offers great commissions and bonuses.
So, if you are customer-driven and display a positive attitude, you are a great fit for us - get in touch today!
What is expected from this role?
Main Duties
- Taking calls from internal and external customers
- Maintain the Easirent system with up-to-date hire status
- Provide Branches with information to enable informative decisions on hiring
- Handling and forwarding issues to the appropriate team
- Responsibility for handling vehicle breakdowns during hire
- Raising charges when required
- Ordering supplies for branches
- Reporting significant issues to Branch & Regional Manager
- Ability to work unsupervised / under own initiative
- Any other tasks as required.
Qualifications / Experience
- PC literate
- An interest in or knowledge of cars/vehicles would benefit
- Fluency in more than one language (in additional to excellent English) would be advantageous
Experience:
- Call Centre: 1 year (preferred)
- Complaint handling: 1 year (preferred)
- Telecommunication: 1 year (preferred)
What we offer:
We offer a great pay package to the successful candidate with the best commission structure in the industry.
Job Type: Full-time
Salary: €32,500.00-€42,500.00 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- call centre environment: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- Ireland (preferred)
Work Location: In person
Application deadline: 20/05/2023
Expected start date: 29/05/2023
